Effective Date: July 9, 2025
(bản tiếng việt: https://vivucar.vn/chinh-sach-quyen-rieng-tu-vivucar/)
1. Introduction
Vivucar (“we”, “our”, or “us”) operates the Vivucar mobile app (“App”), a platform that connects car owners and renters in Vietnam for self-drive or chauffeur-based rentals.
2. Developer & Contact Info
Developer: Vivucar Co., Ltd.
Address: Tân Bình, Ho Chi Minh City, Vietnam
Email: vivucar2025@gmail.com
3. Information We Collect
We collect and process the following user data:
- Account Information: Full name, email, and phone number
- Verification Documents: Government-issued ID, driver license, selfies
- Vehicle Information: Registration number, license plate (for owners)
- Location Data: Real-time location (used for matching nearby vehicles and safety)
- Device Data: Device ID, IP address, crash logs
- Payment Data: Processed via secure third-party providers
4. How We Use the Data
- To verify your identity and eligibility to rent or list vehicles
- To connect you with suitable nearby rentals
- To process payments and manage bookings
- To send notifications and customer support
- To detect fraud and improve app performance
5. Sharing Your Data
We do not sell your personal data. We may share information with:
- Vehicle owners or renters (basic booking-related info)
- Identity verification and payment providers
- Authorities if required by law or in case of disputes
6. Data Retention & Deletion
We retain your data as long as your account is active or as required by law. You may request account deletion and data removal directly in the app or by emailing us at vivucar2025@gmail.com. Deletion may be limited by legal requirements (e.g. billing or fraud prevention).
7. Security Measures
We implement industry-standard encryption (HTTPS, TLS) and server-side security to protect your data. However, no method is 100% secure. Please notify us immediately if you suspect misuse.
8. Children’s Privacy
Vivucar is not intended for users under 18 years of age. We do not knowingly collect data from minors.
9. Your Rights
You have the right to:
- Access and update your personal data
- Request deletion of your data
- Withdraw consent for optional data collection
- Contact us for any data-related concerns
10. In-App Prominent Disclosure
Vivucar may ask for access to your location, camera, or ID documents. When requesting such access, a clear message will be displayed in-app explaining:
- What data is collected (e.g. location, camera)
- Why it is collected (e.g. find nearby cars, verify identity)
- Whether the data is shared (e.g. shared with car owner during booking)
You will be asked to allow or deny this access. Your consent is always required before such data is collected.
11. Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be published on this page with the new effective date. Please review it regularly.
By using the Vivucar app, you agree to this Privacy Policy. If you have questions or requests, please contact us at vivucar2025@gmail.com.
